Privacy Policy Euwin Casino —
Protecting Our Members' Personal Data

This Privacy Policy describes the personal data collection and management practices of euwin casino ("we", "Platform") when you use our website, mobile app, or any services we provide. It applies to all euwin casino platform users regardless of their geographical location.

We understand that your trust depends on how we handle your personal information. That is why we are committed to being fully transparent about the data we collect, why we need it, how it is used, and your rights in relation to that data.

By using the euwin casino platform, you consent to the collection and use of information as described in this Privacy Policy. If you do not agree, please discontinue use of our platform.

Euwin casino collects various types of personal data depending on your relationship with our platform. Below is a full breakdown of the data we may collect:

In addition to data you provide directly, we also automatically collect technical data when you visit our platform, including cookie information and server logs that help us detect and prevent fraudulent activity.

Euwin casino uses your personal data only for legitimate and necessary purposes. Below is a detailed explanation of how each type of data is used:

• Account management: Identity and contact data is used to create, verify, and manage your member account, including the KYC process required by law.
• Transaction processing: Financial data is used solely to process your deposits and withdrawals securely and accurately.
• Platform security: Technical and usage data is analyzed to detect suspicious activity, prevent fraud, and maintain the security of all members.
• Service improvement: We analyse usage patterns in aggregate (not at the individual level) to understand how to improve the user experience on the euwin casino platform.
• Service communications: We use contact information to send important account notifications, security updates, and transaction confirmations.
• Legal compliance: Certain data is retained to meet legal obligations, including anti-money laundering (AML) requirements and financial reporting.

Euwin casino does not sell, rent, or trade your personal data to third parties for marketing purposes. However, there are certain situations where we may share your data with the following parties:

• Payment service providers: Required transaction information is shared with approved payment processors solely to enable deposits and withdrawals to be processed securely. All such providers are bound by strict data protection agreements.
• Game providers: Minimum technical data required is shared with game providers integrated with the euwin casino platform to ensure a smooth gaming experience.
• Regulatory authorities: We are required to disclose certain information to the relevant authorities when mandated by law, such as valid law enforcement investigation requests.
• Identity verification services: Approved third-party KYC service providers assist us in verifying member identities, subject to binding confidentiality agreements.

In all data-sharing situations, we ensure that the relevant third parties comply with data protection standards equal to or higher than those we uphold.

Euwin casino invests seriously in security infrastructure to ensure your personal data is always protected against unauthorized access, loss, or misuse. Key security measures we maintain include:

• 256-bit SSL Encryption: All data transmitted between your device and euwin casino servers is protected by the same bank-grade SSL encryption used by leading financial institutions in Malaysia.
• Stored data encryption: Sensitive data stored in our databases, including financial information and identity documents, is encrypted using the latest encryption algorithms.
• Strict access controls: Only authorised personnel may access members' personal data, and every instance of access is logged and continuously monitored.
• 24/7 threat monitoring: An automated threat detection system monitors the euwin casino platform around the clock to detect and repel intrusion attempts.
• Regular security audits: Independent third parties conduct regular security audits to identify and address any system vulnerabilities.
• Two-factor authentication (2FA): Members are encouraged to enable two-factor authentication for an added layer of protection on their accounts.

The euwin casino platform uses cookies and similar tracking technologies to enhance user experience, ensure security, and analyze platform usage. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use are as follows:

• Essential cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collects information on how users interact with the platform to help us identify and fix technical issues and improve performance.
• Functional cookies: Allows the platform to remember your preferences such as language, display settings, and login choices for a more personalised experience.
• Analytics cookies: Used to understand aggregated usage patterns for service improvement purposes. This data is not linked to individual identities.

You can manage cookie settings through your web browser at any time. Please note, however, that disabling certain cookies may affect the functionality and your experience on the euwin casino platform.

As a euwin casino platform user, you have certain rights regarding your personal data that we fully respect. These rights include:

• Right to access: You have the right to request a copy of all personal data we hold about you.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data in our records.
• Right to erasure: Under certain circumstances, you may request the deletion of your personal data, subject to applicable legal retention obligations.
• Right to restrict processing: You may request that we restrict the processing of your data under certain circumstances, such as during a dispute.
• Right to object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a machine-readable format for transfer to another service provider.

To submit any request relating to these rights, please contact the euwin casino customer support team via live chat within the platform. We will process your request within 30 business days.

Euwin casino retains your personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. Once data is no longer needed, it will be securely deleted or fully anonymized.

Our general data retention period guidelines are as follows:

• Active account data: Retained for the duration your account is active and for a reasonable period following account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with financial and tax regulatory compliance requirements.
• KYC Documents: Retained for the period stipulated by applicable anti-money laundering regulations, typically between 5 and 10 years.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Technical data and system logs: Retained for between 6 months and 2 years depending on data type.

The euwin casino platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we find that we have inadvertently collected data from an underage individual, the account in question will be closed immediately and all related data will be securely deleted as soon as possible. Parents or guardians who believe their child may have registered on our platform are encouraged to contact our support team promptly.

Euwin casino reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any significant changes will be communicated to you via:

• Prominent notifications on the euwin casino platform homepage.
• Email notifications to all registered members affected by the relevant changes.
• Update the "Last updated" date at the top of this document.

Continued use of the euwin casino platform after any amendment takes effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the euwin casino Data Privacy Officer (DPO) team is here to assist you.

You can reach us through the following channels:

• Live chat: Available directly on the euwin casino platform, 24 hours a day, 7 days a week.
• Email: [email protected] — for specific enquiries related to privacy and data protection.
• General support email: [email protected] — for general related enquiries.

We are committed to responding to all privacy-related enquiries within 5 business days. For more complex data deletion or data access requests, our maximum response period is 30 business days.